Frequently asked questions

We take great care in packaging your breakable items to ensure they arrive safely.

• Orders under $150: Flat rate shipping of $15.
• Orders over $150: Shipping is $25 (due to the extra weight and padding required for larger hauls).
• Currently, we ship to the lower 48 United States via UPS, USPS, or FedEx Ground.

Orders are processed within 2-3 business days, and delivery typically takes 2-8 business days after that, depending on your location.

Not at the moment, shipping is limited to the lower 48 states.

Yes! We love meeting our local customers. If you are located near Boulder, Colorado, you can skip the shipping costs.

• How to arrange pickup: Please email kelly@kleybird.com immediately after placing your order to schedule a pickup time.

All Kleybird pieces are crafted in ourBoulder, Colorado studio. We use high-quality, durable clay bodies and food-safe glazes. Our style focuses on modern, minimalist ceramics that highlight the natural texture of the earth.

Like all ceramic ware, our mugs and bowls can retain heat. While they are microwave safe, please handle them with care after heating.

We strive to ship sustainably whenever possible. Because ceramics are fragile, our priority is ensuring your handmade vases and mugs arrive in one piece. We use robust padding and double-boxing for larger orders when needed.

If your order arrives damaged, email kelly@kleybird.com within 7 days of delivery with photos of the piece and the packaging. A replacement or full refund will be arranged.

Returns are accepted, but you will be responsible for the cost of sending items back. Original delivery charges are non-refundable. We’re not liable for any damage that occurs in transit, so pieces should be packed securely and returned via a tracked, insured service. Return postage remains the customer’s responsibility. If needed, we can provide clear packing guidance to help your parcel arrive safely.

Custom orders and personalized pieces are made specifically for you, so they're final sale and can't be returned or exchanged. If there's an issue with craftsmanship, though, please reach out, we stand behind our work.

Yes! If you're local to Boulder and prefer to skip shipping altogether, we can arrange that. Just email kelly@kleybird.com to coordinate a time.

Occasionally, yes! However, please note that all custom ceramics and personalized orders are final sale and cannot be returned. If you are interested in a custom set of dinnerware or a specific vase, please contact us directly to discuss your vision.

We stand behind our work and accept responsibility for manufacturing defects noted within 30 days of delivery. However, once your order arrives safely and you've accepted it, we can't cover breakage from drops, accidents, or general wear and tear. Handle with love, these pieces are meant to last, but they're still ceramic.

Yes! Kleybird Ceramics are designed to be functional, everyday art. All our pieces are microwave safe and dishwasher safe. However, to prolong the life of your handmade pottery, especially pieces with unglazed clay or delicate celadon glazes, we recommend hand washing with non-abrasive detergents.Tip: If using the microwave, avoid "thermal shock" by not moving a piece directly from the fridge to high heat.

Yes, with one caveat: avoid sudden temperature changes. Never put a cold piece directly into a hot microwave, or a hot piece into cold water. That kind of thermal shock can cause cracking.

Right here! At the moment, this website is the only place to purchase my work. No third-party retailers, no middlemen, just me and you.